Return & Refund Policy

Last Updated: October 17, 2026

At Glowinra, we want you to have a positive shopping experience. If you experience an issue with your order, we encourage you to contact us so we can review the situation and help resolve it.

1. Return Eligibility

Due to the personal-care nature of our skincare products, returns are accepted only under the following conditions:

• The return request is submitted within 7 days of receiving the order.

• The product is unused, unopened, and in its original, sealed packaging.

• The product is accompanied by its original packaging and order details.

• The product meets the conditions outlined in this policy.

For hygiene and safety reasons, we generally cannot accept returns of opened, used, or unsealed skincare products when the return is requested due to a change of mind or personal preference.

These restrictions do not remove any rights you may have under applicable consumer-protection laws, including in cases involving defective, damaged, incorrect, or misrepresented products.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• Your registered phone number.

• Clear photographs or a video showing the issue and the product packaging.

• A brief description of the problem.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

Please retain the product and its packaging until the issue has been resolved.

3. How to Request a Return

To initiate a return or report an issue, contact our customer support team:

Phone/WhatsApp: 99793 47907

Please include your order number and the reason for your request. Our team will review the request and provide instructions if the return is approved.

Please do not ship any product back without receiving return instructions from our team.

4. Refund Eligibility and Processing

Refunds may be issued for approved returns, eligible cancellations, damaged or defective products, incorrect items, or other circumstances where a refund is required under applicable law.

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will ordinarily be credited to the original payment method. Where that is not possible, we will coordinate an appropriate alternative with you.

5. Return Shipping Charges

If a return is approved because an item was delivered damaged, defective, incorrect, or otherwise requires a remedy under applicable law, Glowinra will coordinate an appropriate resolution, including return-shipping arrangements where applicable.

For eligible change-of-mind returns, any applicable return-shipping charges will be communicated before the return is arranged, subject to applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at 99793 47907.

Cancellation requests can be accommodated where the order has not already been processed for dispatch. Once an order has been shipped, cancellation may no longer be possible, and the applicable return policy will apply.

This does not affect any cancellation or refund rights available under applicable law.

7. Exchanges

Exchanges are subject to product availability and approval. If an exchange is unavailable or unsuitable, an eligible refund or another legally appropriate resolution may be offered.

8. Contact Us

For return, refund, or cancellation assistance, contact:

Glowinra
Phone/WhatsApp: 99793 47907
Website: https://glowinra.com/

We will review requests individually and aim to provide a fair and timely resolution in accordance with this policy and applicable law.